Customer Service Policy

Customer Service Policy:

At NATURAL DEODORANT, we want you to shop with confidence. Our customers are our most valuable asset therefore we will present you with the best quality products, best service, and the best prices you will find on the market.

We deliver hand crafted quality organic deodorants made in small batches at our family-owned facility. We are a small family-owned business. We will give you the best organic food grade ingredients designed for everyone including teens and those with sensitive skin.

At NATURAL DEODORANT we strive to ensure your quality products are designed to heal your skin, eliminate body odor and give you around the clock whole body freshness.

When you order with us, you can ask us any questions. We will be more than happy to answer your questions and deliver our quality REAL deal, non-toxic alluring freshness packed in each of our products. If for whatever reason you are not satisfied with our product, we will be happy to refund you your money. This is our money back guarantee. You are welcome to enjoy a 10% discount on your first purchase simply by subscribing to our website. We are here to make you feel special and keep your pits fresh all day.

Most of the deodorants on the market are loaded with harmful chemicals that can deplete your body of nutrients, our products will not clog your pours, they will not cause any damage to your skin, in fact the longer you use our products the more you will realize and feel the positive difference it brings.

All interactions will be professionally and respectfully addressed. Our staff are trained to show utmost empathy and understanding to any issues or special circumstances.

We will respond in time and strive to exceed all your expectations. Our guidelines are clearly outlined throughout our website. We respond to all customer inquiries in a timely manner, and we will acknowledge and resolve any issues and concerns you may have within 24 hours via email.

Customer issues will be escalated in the event our customer support team isn’t able to resolve them to your satisfaction they will be escalated to our service managers and supervisors for resolutions.

We run automatic satisfaction surveys. This collection is designed to improve our process and customer service. So the more engagements we receive, the better service we will be able to deliver. You are more than welcome to leave us a comment in the chat box or directly via email

Detail procedures for handling complaints, including how to acknowledge, record, and attempt to resolve them.

Our orders are followed by delivery confirmation, and satisfactory services are provided. With our subscription model we reward you with ease of mind knowing that you will receive a product of your choice every month without having to reorder. This program is customizable, meaning that you can change, freeze or cancel at any time without any additional charges or headache, simply let us know and we will accommodate you to the best of our ability

We strive on transparency and positive feedback, so our team will not promise anything we can’t deliver on. You can rest assured that all of your communications with our team and personal information will be kept in a safe place as we take our privacy policy very seriously

We are available to service you around the clock, so you can reach our support team anytime you need assistance.

For any additional information, please feel free to contact us directly by filling out the form on our website www.Natural-deo.com or send us an email to info@natural-deo.com